Privacy Policy – Oh Sugar Patisserie

Last Updated: August 2025 | Hosted on Shopify | Operated by M/s Jeeyo

This Privacy Policy explains how Oh Sugar Patisserie (ohsugarpatisserie.com) collects, uses, and protects your personal information when you visit our website, place an order, or interact with us.

1. Information We Collect

A. Contact & Order Details

• Name
• Email address
• Mobile number
• Delivery address (within Jaipur)
• Order details (items, amount, date)

B. Payment Information

• Payments are processed securely via our payment partners through Shopify.
• We do not store full card or payment details on our servers.

C. Technical & Usage Data

• IP address
• Browser and device type
• Pages visited and time spent
• Basic analytics and cookie data

D. Communication Data

• Messages or emails you send to us
• Feedback and reviews

2. How We Collect Data

• Directly from you when you place an order, contact us, or subscribe.
• Automatically through cookies, analytics scripts, and session tools.
• Through Shopify as our ecommerce and hosting platform.

3. How We Use Your Information

• To process and deliver your orders within Jaipur.
• To communicate order updates, delivery alerts, and customer support.
• To personalise your browsing and shopping experience.
• To send occasional offers or promotions (only if you opt in).
• To improve our website, services, and operations.
• To comply with legal, tax, and regulatory requirements.

4. SMS, WhatsApp & Email Communication

By providing your mobile number or email, you consent to receive order-related messages such as confirmations, dispatch updates, delivery alerts, and important service notifications.

We may occasionally send marketing or promotional messages where permitted by law. You may opt out of marketing communications at any time by following the unsubscribe link or replying STOP. Standard carrier charges may apply.

5. Cookies & Tracking

We use cookies and similar tools to:

• Remember your cart and preferences.
• Understand site usage and performance.
• Improve the overall user experience on ohsugarpatisserie.com.

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly without cookies.

6. How We Share Your Data

We do not sell your personal data. Your information may be shared with:

• Shopify – for website hosting and order processing.
• Payment gateways – to process secure transactions.
• Delivery partners – to deliver orders within Jaipur.
• Email and SMS service providers – for notifications and updates.
• Analytics providers – to understand website performance.
• Regulators or law enforcement authorities – when required by law.

7. Data Security

We use reasonable technical and organisational measures to safeguard your personal data. However, no method of online transmission or storage is completely secure.

8. Data Retention

We retain personal information only as long as necessary to fulfil orders, provide services, and comply with legal and tax requirements. Inactive customer data may be archived or anonymised after a reasonable period.

9. Your Rights

Depending on applicable laws, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain data (subject to legal obligations).
• Opt out of marketing communications at any time.

To exercise these rights, please contact us at ohsugar@govindjee.store.

10. International Data Handling (Shopify)

Our store is hosted on Shopify, which may store or process data on servers located outside India. Shopify follows its own privacy and security standards. For more details, please refer to Shopify’s official privacy documentation.

11. Children’s Privacy

Oh Sugar Patisserie does not knowingly collect personal data from children below the legal age of consent. If you believe a child has shared personal information with us, please contact us for prompt removal.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on ohsugarpatisserie.com with a revised “Last Updated” date. Continued use of the website indicates acceptance of the updated policy.

13. Contact & Grievance Officer

Brand: Oh Sugar Patisserie
Operated By: M/s Jeeyo
Email: ohsugar@govindjee.store
Phone: +91 9982323536
Address: D-84 Jan Path, Shyam Nagar, Jaipur – 302019, India

Grievance Officer (IT Rules 2021): Vaidik
Email: ohsugar@govindjee.store